Well, I was all excited to buy a Vizio tv because I had heard that they were an 'up and coming' company (not only as stated on your website and on your phone) and had good products.
To a certain extent, I can understand how in an imperfect world you could list a tv for sale but have it not be available. But it is incredible to me that you would:
1) not respond to an email request asking that I change the shipping address (before I knew my order would not be processed)
2) not respond to a phone message I left over the weekend, despite the fact that your message system says that a return call can be expected within 24 hours. If you mean business hours (ie three days) you should say so
3) not even send an EMAIL to let me know that my order cannot be processed, never mind a phone call
4) sound cavalier on the phone when *I* call *you* to find out what's happening with my order - 'oh, the sales team made a mistake. they'll be calling you'.
I am letting everyone I know (family, friends) through facebook, blogs, twitter, etc. about the experience I had. This is not how you build an 'up and coming' company. Best of luck doing that with horrible customer service.