Wednesday, June 17, 2009

Vizio redeems itself

Scott (a manager) from Vizio called me today and explained everything that happened. And I am willing to give them another chance. While I was not offered a super duper amazing deal to ‘make up’ for issues encountered (like a $100 50” tv – ha!), I was at least offered a somewhat similar (not bad at all) tv to replace what I had been supposed to buy.

The issue: it seems that only recently has Vizio started selling directly from their website. Thus, there was miscommunication within the company regarding units available to be shipped to retailers versus units to be sold from the website.

You might say, well, that doesn’t explain the customer service. And I said that. He noted that they are implementing changes (and had planned on it before my experience) which will quickly address any internal inventory issues and ensure better communication with customers. He also noted that my other issues had been noted and would be addressed.

I asked him about the rest of the service – eg. technical assistance. And as he is the manager of that department, he noted that callers tend to be happy with the technical service. He listens in on calls and makes sure that the service is good.

Scott was glad that I was giving the company a chance to earn my trust. He offered me his direct phone number in the event of another issue arising, but quite honestly, I think all will be ok. I hope so for sure! Or else I’ll be calling him…

5 comments:

laura b. said...

Good to hear that you feel satisfied. And now that we've all been spanked by Anonymous we'll be careful not to dislike companies based on a friend's complaint...um, no we won't. Or at least I won't. I don't read complain-y message boards, but I do listen to recommendations from people I know.

Anonymous said...

Hi Laura B... Sorry if it came across that way... I guess it's my way of sharing similar experiences and what I have learned from them so I apologize for any statements made or taken otherwise... I am glad everything worked out too... This seems like a friendly place to blog so I think I will sign up... Have a great day.

NoRegrets said...

Well, Laura is especially nice... ;0

That being said, we try to be friendly.

NoRegrets said...

It sucks that there's no such thing as quick research though. You can't even really use Consumer Reports, since they never have the exact same model.

Sebastien said...

Good! And now when I say the word Vizio I can have happy thoughts.